who woulda guessed....

[WhiteOut]

Somehow North shore can have the exact same part to my door in 3 weeks that a certain store told me would be at least a month to the shop.  Where I can come to pick it up.  According to the same shop I dont really need hub-centric spacers since it doesnt matter and even though Im willing to pay for them I cant get the ones I want.  I'll happily pay the extra $20 from North Shore.

KL Fab, do you have any pics of sliders or a ZJ?

[JackstandJohnny]

Fras, heres a few pics, some more free advertising for Craig haha. they work good. i did the 'jump' test and they held strong. and ran into a few rocks too. works well.

[KrossLoch Fab]

Thanks Johnny.

Thread jacked! Sorry guys. back on topic!

[w squared]

This is a very interesting thread - especially in light of the fact that over on the US JK site, Northridge 4X4 has indicated that they intend to open a warehouse in Canada in the next two to three months.

Among the US JK owners on that site, there's a LOT of people singing the praises of Northridge. Not that they're cheaper than the next guy, but that they ship promptly, treat people well, and will invest time with a Jeeper that calls in figuring out what they want for their rig.

[hps4evr]

too me that sounds like good customer service! and people go to northridge for that exact reason.

[bae146]

So all those who are unhappy with the local shops, maybe we should all e-mail northridge and let them know we are looking for a new supplier in canada. 

[w squared]

I think that they're already on the way.

[dac]

Wow, so it's not just me 

I went into one of the shops to get pricing on a lift, sure, I didn't plan on ordering one that day but I needed to know how much to save up.  Buddy threw a catalog at me to look over, not much help at all, never did get the pricing I wanted.  I've never had good luck with advice and such from that place.  Needless to say I've never shopped there.

On the other hand the 'other' place was patient with me, gave me some really good advice (tried talking me out of swapping my D35 for something else and they were probably right, I'd probably never have broke it)  and has always got me pricing albiet sometimes it takes a little while.  It goes a long way, the service, even though things may take a little bit longer to show when ordered.  I'll always call them up first and ask them what they've got before thinking of going else where.  But if I can get what I want on-line for substantially cheaper I'll do that too.  It's nice not having to deal with shipping and being home when the stuff shows (the ups store is way too far from gome), besides both shops are close to work.

[Immortal]

Sounds like the first place was National. They did that to me too. Asked me what I was driving... I replied "a Jeep". "Catalogues are over there, and we have some Jeep stuff over here". And that was all buddy said to me. So, I snagged some magazines, and up the hill I went.

[w squared]

^^ What they said ^^

When I was in the initial stages of shopping for a bumper (and just in the beginning stages of figuring out where I want to go in terms of mods) , I started at that place at the bottom of the hill. I told the guy behind the counter that I'd seen the Warn rock crawler bumper and liked it. So what did he do? He rolled his eyes as if I was fool, and told me that I wanted a $1600 Fab Fours bumper...and that I really wouldn't be happy with anything else.

While my subsequent stops by there have not been as bad, I've never felt that anyone there is all that interested in selling my something for my Jeep.

You may have to wait a while before you ge the chance to talk to someone up the hill, but when you do, they are eager to spend some time with you and answer your questions...to the extent of showing you product that is in for other customers to explain WHY a lift from brand X would be better suited to your uses that brand Y. If you've got questions that they can't answer off the top of their head, they'll go looking for that answer for you...and if they have a REALLY hard time finding it, and you're thinking that they're forgotten all about it, they'll call you back a month later when they finally get that answer, because they haven't forgotten you.

Maybe that's just my experience, and maybe that's just the guy that's helped me out a couple of times. I have yet to spend big dollars there - most of my purchases there so far have been things that they already have in stock (tow straps, shackles, reciever mount for shackles). That hasn't changed the fact that I get treated like I matter.

If I can get a reasonably competitive price from them and they can get the product in a reasonable amount of time, that's where I'll buy. I'm not going to quibble on a 5-10% difference in price if paying that premium will get me that kind of service.

[Fredduck]

I thought I would chime in on this, again.
I have had some sound advise and the good fortune to get the parts I wanted.
This came from Modern Motors and Drew.
They did have most of what I wanted and what they didn't have I went a differnt direction.
The choice to not stock parts rests squarely on managements shoulders,
The decision not to treat customers with respect is also managements responsibilty.
They need to get good counter people.

[tubby]

I've been dying to chime in on this! I don't want to ruffle any feathers, but I was at the " place down the hill" recently. I was the second customer they had when they first opened the place, years ago. I've spent a lot of money there before. The staff know me well. This is my first xj , and had a lot of parts to buy. The guy behind the counter told me, " We don't have anything for you" I asked how come? He said," NOBODY BUILDS JEEPS ANYMORE! " I got a shoulder shrug, and that was that.

[calltrex]

Northridge wharehouse will be in calgary in a few months or so....

[w squared]

Their warehouse for Canada is going to be in Calgary??

If that's the case....

[calltrex]

not 100% sure its in calgary

Dave from northridge told me Alberta

i cant see it being in Edmonton and I dought Lethbridge