Okay, I'm going to give my 2 cents worth...
I have been doing this for a long time. I have purchaced many lifts, and tires and what have you. In the beginning, I dealt with Modern Motors, because they where the only game in town...then along came National. Their prices where cheaper for sure, and they seemed to be able to get whatever you wanted.
The problem was, you had to wait for a bit to get the product. This, to me, WAS understandable as they were a new buisness just getting started. I delt with National quite a few times, and they got a quite a bit of my money.
The problem here is that over the few years that they have been open, the sevice has gotten worse, staff has changed and you still have to wait for the product...I'm talking weeks, even months! (just ask a former member that now drives a Kia how long he has been waiting on tires) I was quoted $20 bucks less per tire than Modern, but I had to wait 6 to 8 weeks for them. I went to Modern and had them in 2 days. As the old saying goes, you get what you pay for.
The other problem I have is, everytime I call there for a qoute...I get a different price. When you order something, you're not told you have to pay shipping on top of that. Why the hell am I paying to have a product shipped from the manufacturer to Burlington Ont. and then from Burlington to Calgary? This was a big farce with their website prices, until they changed it.
I have since switched back to dealing with Modern Motors. Everytime I walk in the door, I'm greeted with a " Hey Smurf...what's the new build today?" Rather than..."uh, can I help you sir?"
Dealing with modern has been a great experience for me these last few months. When I called for a quote on getting my rear main seal done, they were half the price Canadian Tire quoted me. Parts were in stock, and if they wern't, I had them within 2 days.
Drew, Rob, Joe, Ken, and everyone there have been great to deal with. I'm glad that Drew took over the business. He is very personable, and is always out front to greet his customers.
I'm not saying that I will never deal with National again, but they definately need to make some serious changes.