I dealt with Tim a long time ago. I bought a top from him, but it wasn't ready by the time I got to edmonton (I drove up there with no top). he said it would be done that afternoon so I went and did some shopping. He came and met me at the mall, and had it installed on my Jeep by the time I came out. He was suposed to have made me a cover for my 33" spare, but he was short staffed (it was a long weekend BTW) so he refunded my $50. If that's not customer service, I don't know what is. I too have read hoorror stories on the net, but this was my experience.
As for the top, I have ran 2 of them. The second one I got used but I can say this. They were top quality. I never had any issues with either of them.
I love those tops.
Dan