Just read this thread & as a Liscensed Journeyman Technician I have to say that this shop sounds like they are treating you like a "revenue opportunity". That term is the polite way of saying that they are sh!t heads & they are ripping you off
Just an FYI for everyone: IT IS ILLEGAL FOR AN AUTOMOTIVE SHOP TO REFUSE THE RELEASE OF A VEHICLE FOR ANY OTHER REASON THAN LACK OF PAYMENT.
In Alberta automotive shops have no ability to hold a vehicle against the customer's will for mechanical reasons. If your car is a "Death Trap" and you want to fix nothing they have to release your vehicle to you once you pay your bill. They can call the police or Alberta transportation but that is all they can do and the truth is that in Alberta neither will accomplish much.
This really burns me because it gives all shops & technicians a bad name. No wonder people hate us more than dentists
I you want the name of a good,trustworthy shop that has some of the cheapest pricing in the city & can do your OOP send me a PM & I will give you the name & number.
On a side note I know the performance group that Smart Automotive belongs to & this managment training group teaches Service writers and Managers to price gouge & then helps them to feel good about it so they can sleep at night. I would not reccomend any shop that is a member of this performance group. I know this for a fact because my Wife used to service write for a shop that belongs to the same group, until she got fed up.