Calgary Jeep Association
4x4 Related Groups => General Talk => Topic started by: Rubi03 jef on July 22, 2009, 10:42:26 PM
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i am so fed up with dealerships
my jeep spent 3 days at VARSITY dodge and i get a bill for 200bucks and nothing was fix
my trany doesnt stay in 4th gear anymore and on there diagnosis sheet it says its an internal problem but because of my lift they wont warrenty it unless i pay the tear down fee and when there do the investigation then they will pay me back if its a warrenty issue .
i think its BS if its internal then its warrenty there is no signs of damage on the tranmission housing .
does anyone have input on how to convince them to change it i have 13,000km left to my warrenty and it needs to be changed
who has a lifted jeep and has got warrenty work done and what kind
and what dealership is lift friendly im running only 4 inchs and 33's
please anyone with some info advice anything
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Sounds like bunk to me. If you were running a supercharger, I could see them saying that it would void the warranty on your tranny - maybe.
As for convincing them? I'm probably the last guy you want to ask, because dealerships haven't done much of anything for me.
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That’s a bunch of BS the lift has nothing to do with the Transmission. If you are running bigger tiers then they might have a leg to stand on but the lift is not related to the trany.
Brink was telling me he had to take his best in once for engine warranty work and he tailored it because the street legal part left a long time ago.
You may want to PM Rob NUXJR or Eric HPS4EVR they both work at Dealerships.
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I work at a dealership and have worked at Dodge/Jeep dealerships.
Essentially what they are saying is "if" its not under warranty once they open the transmission due to a drive angle issue or watever then you would be on ther hook for the diagnostic and the r&r time. Varsity isnt a great dealership. Try Big 4, they are pretty decent. And, one other thing you can do is get the customer care number for Dodge and open a ticket there so at least the DSM will see the file. Its up to them to prove its not a manufacturers defect, not the other way around. Dont get upset or be angry just explain the issue. Your best friend in warranty anywhere is the service advisor because its how he writes the order up that may determine some of the outcome.
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Your best friend in warranty anywhere is the service advisor because its how he writes the order up that may determine some of the outcome.
I agree 100%.
When I owned my Jeeps I always took it to Varsity and have NEVER had a problem. I got to know a few people their pretty well (including the service manager) and have always had any warranty work completed without any issues at all.
I did buy 3 new Jeeps their over 6-7 years and I'm sure that helped.
The last thing you want to do is squirt off the staff, you will quickly become an unofficial "problem customer" and will never get anything done for you without having to fight for it.
I always treated the staff with respect (and the odd box of donuts/coffee). On the few occasions they screwed up I didn't get mad and raise hell, after all, they did apologize and promptly fixed the problem.
Good luck
Vince
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did the problem start before or after the body lift was installed?
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x2 on calling or PM'ing NUXJR (rob) at Courtesy.
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the body lift isnt the issues .. they did determain it was a interal problem but wont warrenty it
i tried my best explain to them that the drive shafts have nothing to do with the tranny since both drive shafts run into the trans case not the transmission
but VARSITY isnt budging for me what so ever
so i went to RENFREW and spoke with the asssistant manager and he looked over the work order and she is confused because they warrentied the dianossis but they wont warrenty the trans
so hes going to check to see if there black flaged me and the claim if not then he said he will order it up for me
how does one dealership say one thing and the other say another . i dont get it
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The SM at Varsity is solid. He has done lots over the years to help out CJA guys including myself.
He is fair but its all in the approach.
i too have agreed to paying for teardown and diagnosis IF the problem is determined to be a cause of my modifications. i think that is FAIR.
Most times i agreed to that with a big smile, the repairs were fully covered.
i have also brought coffe, wine and other goodies to any dealership i have worked with.
For me, Varsity was awesome as was Tower.
But, i bet slaggin them online will do wonders for your relationship with them.lol.
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Please give me a call 403-870-5718 ;). Once I have a better understanding of the situation I can discuss possibilities with our driveline tech. He is also a wheeling enthusiast & has help me a ton as well as my 'friends'. If I can properly esplain the shitiation I'm sure he will have an idea about how to approach a possible fix 8).
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But, i bet slaggin them online will do wonders for your relationship with them.lol.
That's quite unfair, IMO. Are you suggesting that maybe he should crawl under a rock and never come looking for help? At least he is asking HOW to deal with a dealership on this issue.
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That's quite unfair, IMO. Are you suggesting that maybe he should crawl under a rock and never come looking for help? At least he is asking HOW to deal with a dealership on this issue.
Darcy,.. it is one of the rule of this forum not to slam ANY businesses on the public site. There is ways to say stuff w/o slamming businesses.
Someone can ask for help that way.
I don't think Jeff is slamming Varsity ... he didn't think it was fair what they did & I'm sure he's upset. I'm also sure there is a explanation for their action.
Rob will point him in the right direction and Jeff will get some help.
We only bitch & Moan in the member's forum. ;)
It is the way it is here...
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That's quite unfair, IMO. Are you suggesting that maybe he should crawl under a rock and never come looking for help? At least he is asking HOW to deal with a dealership on this issue.
No, what i am saying is that the approach is very instrumental in the final outcome.
i am sure if there is one side to a story, than there is also 'another' side to the story.
i think it is fair to agree to pay for diagnosis if it involves extra labor because of the mods we put on.
Lets say they tear down his jeep and have 2 hours into it and find out that the tranny is ok and that some other problem exists. Do you think that 2 hours should be covered by the dealer?
i do not.
Did the problem occur after a body lift was put in?
Most times the body lift can cause this problem to happen as has been discussed many time on many forums.
It is a super easy fix (extend the linkage on the shifter).
Now, if Var. sity says we will 'dig' into the problem but it will cost you time and labor IF the problem is NOT the internals of the tranny. Why is that not fair?
Now if they get in there and the problem is the tranny, than it is covered.
Sounds fair to me.
As for slaggin? You are right, bad choice of wording. He was only complaining.
i will give you one more example of fairness. My jeep had an aftermarket skidplate and oil pan plate. i agreed to pay the 'extra' time it took the dealership to take off those plates to get at the perceived problem. Even when issue was warrantied, i paid some labor charges for removing and re installing my aftermarket skids. i do not expect Chrysler to pay for that.
As i read the original post, it appears that Varsity was offering to 'go in and find out what really was wrong (not what was written up as the perceived problem) and if it were true, they would warranty it.
Am i missing something?
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As for slaggin? You are right, bad choice of wording. He was only complaining.
Tom, that was the ONLY thing I was commenting on....everything else you mentioned is right on the mark. ;)
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Tom, that was the ONLY thing I was commenting on....everything else you mentioned is right on the mark. ;)
i like to listen to myself talk.
But, yes i misread his post.
Good for calling me out.
:)Tom
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having a lift on my jeep does not affect my transmission in any way
neither does bigger tired ..
lift may change pinion angles but guess what my drive shafts run into my transfer case then the Tcase is bolted to my trans no change has happened to my tranmission
bigger tires may cause premature wear on my clutch (not warrenty anyways) and the speedo will be out a few km
so if someone can tell me how the transmission is being damaged by a lift that would be great
as for slamming people well it is a world of free speech so if Varisity has a problem with this then maybe they should keep there customers happy . i went in there being super polite calm and my jeep was clean . asked them very nicely to check my trans it wont stay in 4th .
the service writer was a douch bag right from the start .
i stayed calm waited for the SM to call some bitach .. i stayed calm asked her nicely to explain to me how having a lift would void my trans warrenty . how it may cause premature damage . she couldnt give me a answer
then after 3 days of them BS and a bill for not fixing anythign i now i it was getting hard to keep my cool .
so i took my jeep ./
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The SM at Varsity is solid. He has done lots over the years to help out CJA guys including myself.
He is fair but its all in the approach.
i too have agreed to paying for teardown and diagnosis IF the problem is determined to be a cause of my modifications. i think that is FAIR.
Most times i agreed to that with a big smile, the repairs were fully covered.
i have also brought coffe, wine and other goodies to any dealership i have worked with.
For me, Varsity was awesome as was Tower.
But, i bet slaggin them online will do wonders for your relationship with them.lol.
i wont buy a steelership things for not doing F all for me .. not happeneing .
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dont dealerships remind u of insurance companies?
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having a lift on my jeep does not affect my transmission in any way
neither does bigger tired ..
lift may change pinion angles but guess what my drive shafts run into my transfer case then the Tcase is bolted to my trans no change has happened to my tranmission
hey jeff, to say bigger tires has no effect on a tranny is to say hauling a trailer has no effect either on the tranny. the added weight/load/and tire diameter of the 33s over stock puts more due strain on the driveline as its working harder to push the heavier tires. the engine works harder as does the tranny because there is more force/resistance (from BOGGERS haha) to turn the tranny as it is. this of course can cause heating issues and things of that nature.
if you plan on dealing with a dealership, swap it all over to stock and put the stock tires on it, and go into another dealership and play dumb.
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The tires put more load on the trans, which results in more heat, and potential for more shock loading.
If a rig has been in previously and denied warrenty coverage due to abuse it will be difficult to push anything else through.
If a trans is caked in mud, it retains more heat, and can be subject to skepticism in regards to warrenty issues.
Essentially, due to the equipment on the jeep, and its prior record, they are skeptical to warrenty anything with no questions asked.
They know you wheel, and they know that with the equipment on your rig, your trans could be subject to failure.
What they are saying is, if they pull the unit and find that the problem is operator error, then they want the labor to diagnose it covered by the owner.
At least they are willing to go that far. Some will just flat out deny.
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i wont buy a steelership things for not doing F all for me .. not happeneing .
What i mean is that you develop a relationship and part of that development is gifts. Obviously, not at this point when you have never done it and they deny you.
This 'tip' is for the next dealership you work with.
:)
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my under carage is always clean i spend 30 buck at the car wash after everytime i go wheeling . so mud and stuff like that isnt an issue . i can see how you guys are saying that bigger tires cause more strain but isnt that what the clutch is for
not to mention there was that guy that had the JK posted up here with his fron diff ripped apart from the 38's he was running and they gave him a new diff
i guess its because im french maybe i can uses that against them say its racis
haah
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not to mention there was that guy that had the JK posted up here with his fron diff ripped apart from the 38's he was running and they gave him a new diff
i dont think it ended up under warrenty ill have to ask him
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I agree with Tom that attitude is everything when dealing with the dealership guys. Im sure that the service departments see droves of angry people with broken vehicles every day. If you can be the one person who comes in with a good attitude and a smile you will probably get a lot further than a demanding attitude. I have gotten a bunch of free stuff from the dealer close to me, probably because I didnt rip their head off when it turned out my order wasn't complete. Overnighting one coil isolator from Edmonton on Friday night plus free Mopar swag was pretty good of them, considering that all the stuff was worth more than that one isolator.
That being said I wont assume that you treated them badly but possibly caught them on a bad day, or a day that was full of jerks. It seems most times I go there is one or two people losing their heads in the service area. I try and go in the morning about 1/2 hour after they open so Im one of the first people there. Rob at Courtesy is a great guy and will probably be the biggest help here. If they have to do anything special because of mods that were not factory, it should be our responsibility for any added cost or time need to work around them.
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but thats what im saying i went in there with a smile and let them take 3 days to do the little to nothing to my jeep and didnt complain .. then they say its not covered and then slap me with a bill for jack all
like i dont think its cool to be bent over the counter and F%#ked in the arse .. its BS .. i have warrenty it should be covered im sure the SM doenst have any issues with her car
anyways .. hopefully ill have news tomorrow
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Did they have to remove anything to get to the transmission in order to examine it? I doubt that an assessment that results in a finding of "not covered under warranty" would be free, Im sure if they found it was covered they would waive the fee (-the deductible).
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Service Advisors more often then not want to fix your vehicle. We are about 90% or more of the warranty decision. How the vehicle is written in regards to complaints/symptoms, who the vehicle goes to in the shop and approaching the SM or DSM in regards to grey area warranty matters. Anything can be warranty. So if you have hit this obstacle with a dealership not wanting to fix your truck under primary warranty then you have givin them some reason not to. Not saying it was you or your approach, but maybe you had a green advisor or got an advisor on a bad day. Also, when there is a matter that is 50/50 on if its warranty or not the very first thing that comes into the conversation is the vehicles service history at the particular dealership. The best thing you can do is have a regular dealership you go to, so they are familiar with your vehicle and you have some sort of working relationship with the advisors. Most of the dealerships here in Calgary have top warranty rating, meaning they make the initial call on the warranty, self authorized. So unless they come across a rig thats been blag flagged in the Chrysler Dealer connect its their call on all the warranty applications. Sorry for the wall of text but really its a simple process getting items fixed under warranty. State your symptoms, when they happen and how they can be duplicated, and let the process take care of itself.
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Jeff,
i apologized much earlier in this thread when i was called out, about stating you were slamming them. You were only complaining.
If you get black flagged, its over for you. No warranty ever. Many horror stories on the 'net' regarding Canadians being black flagged.
Also, if they took the vehicle in as you stated and did what was necessary to diagnose and than after the fact stuck you with the bill that had NEVER been discussed as a possibility BEFORE they started, than you have every right to be fumed.
My first jeep, i paid $20,000. i also bought extended warranty and racked up $20,000 in warranty repair. True story.
Sometimes you just get lucky.
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And you still have not answered the question...
Did you have this tranny problem prior to the lift?
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And you still have not answered the question...
Did you have this tranny problem prior to the lift?
the tranny problem was very minnor befor the lift . only once a week it would pop out of gear
but as time has passed and now the lift has been in there for jsut over 6 weeks its getting alot worse and today i started to loose my 3rd gear as well wont stay in if i down shift and the RPMS are over 2800
i have extended warrenty that i will be checking into tomorrow if i can dig up the papers .
i know how the dealerships work my brother is a tech for BLAN K.. and they never turn down stuff .. they have trucks with 6 inchs of lift and 35's come in and they do everythign .. they dont care if its lifted they still get paid to do the work . what BLANK CANADA doesnt know wont hurt them .
he thinks its retarded the VARSITY turned work down in such a slow time . work is work . if i pay or of the manufacture pays its still money coming in to that shop
but if all this BS turns out even worse .. where is a good place to get a tranny built or pick up one
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ok, so if it is popping out more than it may be quite simple. When my 2" body lift went into my first jeep, the same thing happened. They just lengthened the bottom of the stickshift to fix it.
Bnine would be more technical on this. Did you get a t-case skid dropped as well?
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clearance isnt the issue its all been checked .. its the sincro i think thats how you spell it .. it will stick sometimes and others it will jump right out and its even jumped out so hard that it went into 3rd
i only have a 1.25 body and my skid plate has a bit of a bend to it so its probably only .75 up
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clearance isnt the issue its all been checked .. its the sincro i think thats how you spell it .. it will stick sometimes and others it will jump right out and its even jumped out so hard that it went into 3rd
i only have a 1.25 body and my skid plate has a bit of a bend to it so its probably only .75 up
Well, hopefully Rob can help you out. He has done many good things for CJA peeps.
Good Luck